Frequently Asked Questions

What is The Elf on the Shelf: A Christmas Musical?

The Elf on the Shelf: A Christmas Musical is an all-new live theatrical touring stage show that includes an exclusive invitation to Santa’s North Pole and engages audiences through the magical lives of Scout Elves!  Please visit for more information.

When can I see The Elf on the Shelf: A Christmas Musical?

The tour will premiere in November 2019, with dates across multiple cities, running through the 2019 holiday season.

How will I know if it’s coming to my city?

Please visit the official tour website,, for updates on tour locations and dates.  As those details are announced, the website will reflect the most up-to-date information.

You may also submit your name and postal code in the email sign-up feature on the website, to receive direct updates and information relative to your city.  Santa and his Scout Elves want to bring the show to you so by providing your postal code, you’re letting him know you want to see it!

When will tickets be available for purchase?

Tickets are available for purchase in most markets. Please visit the official tour website,, for more information as that timing draws near.

By signing up for updates on the tour website, you will receive communication leading up to the on-sale date with specifics.

How much do tickets cost?

Ticket prices will vary slightly, depending on market and proximity to the stage. A limited number of premium VIP tickets will also be available for each engagement.

What is the best way to get tickets?

Visit the official tour website, to purchase tickets. All markets will be listed with individual venue links that will lead you to the purchase page.

How long is the show?

The show will be roughly 75 minutes plus a 15-minute intermission.

Can I bring my Elf Pets® to the show? 

Even though your Scout Elf can’t tag along (since they’ll be busy flying back to the North Pole), Elf Pets® and Plushee Pals® are welcome to attend, though not required. There are plenty of interactive moments that will require only your excitement and imagination! 

Can I get backstage passes or go behind-the-scenes?

While no backstage tours are given as a part of the experience, a limited number of VIP packages are available in each market for a premium The Elf on the Shelf: A Christmas Musical experience! Visit for more information.

I love The Elf on the Shelf!  What if the show sells out?

In the event that a show in your city is sold out, there may be other shows close by! Visit for more tour dates. If no alternate date is available, please stay tuned for information on future shows.

Will there be a limit to the number of tickets that can be purchased per person?

There are no limits to the number of tickets that can be purchased per person, unless imposed by individual venues.  Group rates (typically for groups of 10-15 attendees) will be offered. 

Are there minimum age requirements for attendees?

There are no general minimum age requirements associated with attending the show.  Please note, each venue will have its own parameters as it relates to lap sitting, as well as any venue-specific minimum age requirements.

Is the show recommended for a specific age range?

The Elf on the Shelf: A Christmas Musical is designed to entertain and delight, invoking wonder, awe and boundless Christmas cheer in audiences of all ages!